If our merchandise is defective, or does not otherwise meet your expectations, it may be returned for a refund or exchanged only if returned within 7 days of the date of receipt and in accordance with the following requirements.  Returned merchandise must be in original condition, and must be unwashed, unused and accompanied by the original thred.com sales receipt. Please write on the receipt the reason for your return, or, if you prefer to make an exchange instead, which item you are requesting in exchange. Merchandise that you purchase from locations other than this site will not be accepted. Additionally merchandise purchased on this site cannot be returned under this policy to any other location.  All custom orders may not be returned.
Return for Refund
If you return merchandise for a refund within 7 days of delivery, the refund will be processed and credited to the same account to which your purchase was originally billed. Please allow up to two billing cycles from the date on which your merchandise is received by us for your account to be credited.
Return for Exchange
If you return merchandise for exchange, you may make an exchange for the same item (if the original was defective), or for different item(s) of equal or lesser value available on this site

Address to Use for Returns
Please return merchandise to us at the address below through a delivery service that provides a tracking number and also requires a signature for verification of receipt (for example, FedEx, UPS or USPS registered mail). Please ensure that your package is insured and that shipping charges are prepaid. We do not accept returns via COD.
Return address:
Thred Pillows 577 NE 96 Street, Miami Shores, FL 33138

Production Qualities

Lastly, please note that we reserve the right to alter minor details of the products featured on this site and in other informational materials we provide in the interest of maintaining product quality and design integrity. Accordingly, products shipped to you may differ slightly from those depicted on this site or in such materials.  Please remember that our products are all handcrafted and may show differences in color or texture that do not necessarily indicate defectiveness. Such differences are inherent in the manufacturing of hand made products, so you may expect that there will be minor distinctions that will make your purchase unique.

Your Comments

We are always interested in your comments on our site, our merchandise and our service, so feel free to write to us and share your thoughts with us at info@thred.net.